All goods sold by PC Superstore come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item.This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
PC Superstore is not responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not PC Superstore
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by PC Superstore to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. PC Superstore also reserves the right to charge the labour cost $60 for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
PC Superstore is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to PC Superstore Online. PC Superstore is not responsible for any parcel missing in transit, on its return back to PC Superstore Online.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower. |
